ServiceNow Technical Delivery Manager

Description

Job title : ServiceNow Technical Delivery Manager

Work Location : San Jose/Santa Clara, CA - Hybrid

Deep knowledge of overall ServiceNow Platform, able to work across platform with various stakeholders.

• Primary Skill expertise in ITOM/Discovery, CMDB, CSDM
• Responsibilities may include the following
• Provides direction & oversight, server as an escalation point to resolve any issues.
• Plan & Defines Project Scope, establishing measurable goals
• Establishes Project timelines and delivers project on schedule, within budget
• Manage risk & opportunities
• Taks ownership of issues and works towards resolution
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Facilitate productivity by ensuring that the team has tools to succeed.
• Find and work to remove development and project roadblocks; motivates the development team and keep them excited to move forward; protects the team from outside distractions.
• Skills may include following
• Deep knowledge of overall ServiceNow Platform and various ServiceNow Modules, Products
• Knowledge in ServiceNow Architecture
• Understand the business needs and the needs to standardize processes, and build this into the design
• Highly organized and inherent ability to multi task
• Team leader and consensus builder
• Excellent communicator
• Ability to rapidly identify and resolve issues
• Possess sound technical foundation and working knowledge of ServiceNow platform & applications
• Gather & evaluate user requirements
• Recommended Trainings
• ServiceNow Certifications
• Certifications
• Project Management Certifications, ServiceNow Certifications