Technical Specialist (ServiceNow, SMTP, POP3, ITIL v3 methodologies, XML, HTML, JAVA Script, AJAX)

NCDOT-762743

ServiceNow Technical Specialist for NCDOT/NCDMV citizen-facing ServiceNow Public Sector Digitial Services/Customer Service Management (PSDS/CSM) applications - Candidates must reside in NC, preferably within commuting distance to Raleigh.

REQUIRED/DESIRED SKILLS Skills Required/ Desired Experience Proven ServiceNow experience

Required 3 Years Web applications, networks, protocols and email (SMTP, POP3) Required 3 Years Basic understanding of ITIL v3 methodologies Required 3 Years Understanding of enterprise IT architecture Required 3 Years Working knowledge of relational databases Required 3 Years Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Required 3 Years Impeccable time-management and record keeping Required 5 Years The ability to take complex end-user requirements to code Required 5 Years A positive can-do attitude & willingness to learn Required 5 Years A strong personal commitment to quality service Required 5 Years The ability to work independently and with a team Required 3 Years LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Required 3 Years Excellent communication Required 5 Years