Role: ServiceNow Program Manager

Location: Washington DC (Onsite)

Client: DC government Job Description:

As the Director of ServiceNow, you will manage and supervise multiple teams responsible for maintaining the ServiceNow platform. Your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Personnel responsibilities include job description creation, recruitment, vacancy fulfillment, and performance review assistance. Additionally, you will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs. Responsibilities:

• This position will be crucial in overseeing the full lifecycle management of IT products within the ServiceNow application suite.
• Lead in the strategic planning of IT product lifecycles, guiding them from conception to implementation.
• Lead as the Senior Program Manager, specifying requirements, ideating, and managing the technical development and launch of new IT products.
• Collaborate closely with customers, understand their business objectives, and lead technical discussions to align with their strategic objectives and priorities.
• Ensure ServiceNow Solution Design is aligned with the business needs while also designing sustainable solutions.
• Provide expertise on the capabilities of the ServiceNow platform and the vendor's product roadmap.
• Work with your team to facilitate their growth and provide mentorship, supporting their professional development. Qualifications:
• Minimum 8 years in IT project/program management and 5 years in Agile development
• Excellent oral and written communication skills, effective in challenging and evolving environments
• Expertise in program/project planning, budget tracking, status reporting, risk management
• Proficient in analysis, requirements gathering, testing, quality assurance, change management, operations and maintenance support
• Experience managing User Stories and Product Backlog in ServiceNow
• Bachelor's Degree or equivalent work experience Minimum Education/Certification Requirements:

Bachelor's degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification Experience:

• 11-15 yrs. requirements gathering and documentation: 10 years (Preferred)
• 11-15 yrs. MS Office/PowerPoint: 10 years (Preferred)
• IT project/program management: 8 years (Preferred)
• planning, budget tracking, status reporting, risk management: 8 years (Preferred)
• ServiceNow platform, including implementation: 5 years (Preferred)
• ServiceNow's in the IT Service Management function: 5 years (Preferred)
• managing User Stories and Product Backlog in ServiceNow: 5 years (Preferred)
• briefing C-suite staff on the status of enterprise projects: 4 years (Preferred)
• 11-15 yrs. BA exp: 10 years (Preferred)
• 11-15 yrs. Software Development Lifecycle: 10 years (Preferred)

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