NET SOLUTIONS ARCHITECT_Remote

ServiceNow Solution Architect

This position will support the ServiceNow Request Management (Catalog – Self Service Portal) and Knowledge modules, focusing on the ServiceNow Catalog and Knowledge Management (KM) tech lead.

The ideal candidate will demonstrate leadership skills in areas such as Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules. Key Responsibilities:

• Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, configuration changes, and workflows.
• Support Program activities by providing metrics, reports, configurations within catalog and knowledge and space.
• Troubleshoot problems, resolve incidents, implement bug fixes, and perform root cause analysis.
• Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge, and portal space. Requirements:
• 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
• Bachelor's of Science in Computer Science, Computer Engineering, or related field is required.
• ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred. About Akkodis

Akkodis is an Equal Opportunity Employer/Veterans/Disabled. We offer a range of benefits, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Project Management Skills:

A leader managing multiple projects and work in a fast-paced environment, with strong automation and workflow background supporting innovation by working with stakeholders to understand business processes, with the efficiency goal of digitizing and automating legacy processes. UX Designing Knowledge:

A strong knowledge of UX designing for catalog development, with understanding of architectural and infrastructure environments and technical writing and documentation. ITIL Framework:

A deep understanding of the ITIL Framework, including Change, Release, Incident, Knowledge Management & CMDB processes.