Service Now

JOB DESCRIPTION:

ServiceNow Administrator or Developer

Senior positions who have extensive platform knowledge will be ServiceNow Platform Engineer

Key Responsibilities:

• Design and develop solutions in ServiceNow across SPM, ITAM, and ITSM modules including Demand Management, Project Portfolio Management (PPM), Hardware & Software Asset Management, Incident, Problem, Change, and CMDB.
• Configure workflows, business rules, UI policies, client/server scripts, and automated jobs to support business processes.
• Work closely with stakeholders to gather requirements and translate them into ServiceNow solutions with high usability and performance.
• Build and maintain integrations with third-party systems using REST/SOAP APIs.
• Support data integrity and governance in CMDB and Asset Management modules.
• Perform platform upgrades, patching, and handle impact assessments.
• Ensure compliance with development standards, security policies, and best practices.
• Troubleshoot and resolve issues within the platform and support user training and onboarding.

Required Skills & Qualifications:

• 3+ years of ServiceNow development experience, with demonstrated expertise in SPM, ITAM, and ITSM modules.
• Strong hands-on development experience with JavaScript, Glide, and ServiceNow scripting APIs.
• Experience implementing and supporting modules like:
• SPM: Demand, Resource, Agile/SAFe, Financial Planning, PPM
• ITAM: Hardware Asset Management (HAM), Software Asset Management (SAM Pro), Discovery, Integration with SCCM/JAMF/Snow
• ITSM: Incident, Problem, Change, Knowledge, Service Catalog
• Solid understanding of CMDB and its relationship with ITAM and ITSM.
• Experience in data modeling, reports/dashboards, and performance analytics.
• Ability to follow Agile delivery processes (Scrum, Kanban) and tools (e.g., Jira, Azure DevOps).
• Excellent problem-solving, communication, and documentation skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Certified Application Developer (CAD) – Preferred
• Certifications or hands-on experience in:
• SPM
• SAM / HAM
• ITIL v4 or similar process frameworks
• Experience with Flow Designer, IntegrationHub, and ServiceNow Reporting/PA.