Advanced ServiceNow Administrator Vacancy

Technical Lead - ServiceNow Platform:

We seek an accomplished technical lead with deep expertise in ServiceNow platform administration, IT service management, and IT operations to join our team.

Main Responsibilities:

• Oversee the design and implementation of integrations with various systems using Integration Hub.
• Ensure that all code developed adheres to ServiceNow best practices.
• Enforce adherence to corporate security policies and industry standards through regular audits.
• Implement best practices in CMDB, CSDM, and discovery to enhance platform efficiency.
• Manage user permissions and access levels within the platform.
• Collaborate closely with cross-functional teams to drive process improvements.
• Document and share knowledge with team members.
• Maintain MID Servers and ensure they operate optimally.
• Develop and execute comprehensive plans for ServiceNow upgrades.
• Provide expert-level guidance on ServiceNow-related projects.

Required Expertise:

• Bachelor's degree or equivalent work experience.
• In-depth knowledge of ServiceNow best practices, coding standards, and workflows.
• Familiarity with ITIL and ITSM frameworks is advantageous.
• Detailed understanding of ServiceNow CMDB, CSDM, and discovery methodologies.
• At least 10 years of experience in IT service management, IT operations, and ServiceNow platform administration.
• Proven track record in implementing CMDB and CSDM best practices.
• Active ServiceNow System Admin Basic Certification.
• ServiceNow System Administration Advanced Certification is a plus.
• HAM Pro and SAM Pro certifications are highly desirable.