ServiceNow Knowledge Management Automatic redirection from old article versions to the latest one

Overview

We are currently using ServiceNow Knowledge Management V3 and have recently enabled the article versioning feature.

As a result, we would like to build a system that automatically redirects users to the latest published version when they access an older version of an article.

⸻

Scope of Work

• Implement logic to automatically redirect users accessing old article versions with sys_id to the latest version

• Create simple documentation of the implementation (e.g., added scripts, configuration management methods, etc.)

⸻

Requirements

• Practical experience with ServiceNow Knowledge Management V3

• Deep understanding of Knowledge Article Versioning and record-based scripts

• Skills in implementing redirect logic based on version status

⸻

Deliverables

• Redirect from old articles to the latest articles is functioning

• Simple management guide including maintenance and deactivation procedures

⸻