IT Technical Lead for ServiceNow

Job Description

We are seeking a highly skilled IT professional to fill the role of IT Technical Lead for ServiceNow. The successful candidate will have a strong background in ServiceNow, HTML, CSS, JavaScript, XML, AngularJS, Microsoft SQL Server, SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), C#, Splunk and Jira.

Key Responsibilities

• Provide hands-on application support for end-users
• Perform day-to-day maintenance, planning, and testing system upgrades of applications
• Work with architects, developers, and other product members to fulfill updates, fixes, and new features within key applications
• Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each
• Manage the fundamental administration and configuration of tasks in the ServiceNow platform
• Maintain responsibility for standard configuration, user administration, security, workflow, data management and integrations
• Aid in translating business requirements into technical requirements

Requirements

• Bachelor's or foreign equivalent degree in computers or engineering
• 5 years of experience as an Associate - Projects, Software Engineer, or in a related occupation
• Experience coding and testing
• Experience enhancing and developing user sites
• Experience executing retrofit projects for applications undergoing major enhancements
• Experience creating project plans, identifying and managing change in project scopes, key dependencies, and potential crises, developing contingency plans, and providing estimations for new projects
• Experience identifying, analyzing, and executing risk mitigation plans
• Experience ensuring delivery of application changes
• Experience establishing version control mechanisms
• Experience using: ServiceNow, HTML, CSS, JavaScript, XML, AngularJS, Microsoft SQL Server, SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), C#, Splunk and Jira

Benefits

• Partial work from home benefit available
• Health benefits
• Retirement plan
• Tuition reimbursement