ServiceNow Business Systems Specialist

About the Role:

We are seeking a highly skilled ServiceNow Business Systems Analyst to join our team. As a key member of our IT team, you will be responsible for translating business requirements into documentation and conceptual designs for ServiceNow solutions.

Key Responsibilities:

• Translate Business Requirements: Collect, clarify, analyze, and translate business requirements into documentation and conceptual designs for ServiceNow solutions.
• Document Workflows: Document workflows, processes, and results of business analysis.
• Assist Project Team: Assist the project team in applying industry best practices and detailed knowledge of ServiceNow to design optimal solutions.
• Create Wireframes: Create wireframes/mockups for user stories, review them with customers, and gather feedback.
• Identify Risks: Identify and document risks and constraints related to requirements.
• Develop User Stories: Break down documented requirements into epics and decompose them into user stories and acceptance criteria.
• Lead Test Plan: Assist and lead test plan development and execution, perform functional tests on each configured story.
• Support Quality Management: Assist in quality management reviews to ensure all business and design requirements are met.
• Provide Training: Assist, develop, and deliver end-user training.
• Develop Automated Tests: Assist in the development of automated tests in ServiceNow.

Requirements:

• 4+ years of experience with IT Service Management solutions in an enterprise environment, preferably ServiceNow.
• 3 years of experience in business processes and business analysis in a software application environment.
• 3 years of experience designing and developing process workflows, capturing and writing requirements, user stories, and acceptance criteria.
• 3 years of experience developing and maintaining system lifecycle documentation.
• Understanding of both functional and non-functional software testing.
• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM, and ITBM areas.
• Superior attention to detail with excellent written and verbal communication skills.
• Ability to understand complex business needs and adapt appropriately.
• Ability to learn and adapt to new solutions applicable to the ServiceNow platform.
• Excellent knowledge of best practices and understanding of industry trends.

Desired Qualifications:

• ITIL v3 or ITIL 4 Certification or equivalent practical experience.
• Comfortable leading in both technical and organizational contexts.
• Experience working on projects with large global/multinational corporations.