ServiceNow ITOM Architect

About the Role

This is an exciting opportunity to work as a ServiceNow ITOM Architect, designing and implementing comprehensive ITOM solutions using ServiceNow. Our ideal candidate has a strong background in IT service management and excellent technical skills.

Responsibilities

• Design and implement ITOM solutions, including Configuration Management Database (CMDB), Discovery, Service Mapping, Event Management, and Cloud Management.
• Facilitate the integration of ServiceNow ITOM with various IT systems and tools to promote seamless data flow and enhance process automation.
• Establish and implement best practices for ITOM processes and configurations to drive efficiency and effectiveness.
• Develop coaching and feedback skills by providing day-to-day guidance and mentoring to junior staff while supporting an open feedback culture.
• Support timely engagement management, ensuring on-time, on-budget delivery of client deliverables.
• Assist in client pursuits and proposal development with support from senior leadership, collaborating with leaders to develop thought leadership, white papers, and other intellectual assets.

Qualifications

• Minimum of 5 years of ServiceNow experience.
• Minimum of 3 years of experience in CMDB/ITOM ServiceNow configuration and development.
• ServiceNow certifications: CIS-ITOM.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow development tools.
• In-depth knowledge of ITOM modules, including CMDB, Discovery, Service Mapping, Event Management, and Cloud Management.