ServiceNow - Architect /Team Lead

Overview

This is a key leadership role that requires expertise in AI, ML, and data science to lead the architectural vision, strategy, and integration of AI and GenAI solutions within the enterprise. The successful candidate will have a deep understanding of AI models, machine learning, data science, and cloud technologies with a focus on practical implementation and enterprise integration.

Responsibilities

• Develop and maintain an AI and GenAI architecture strategy ensuring alignment with enterprise goals
• Provide thought leadership on AI-driven transformation and innovation
• Work closely with business units, partners, and stakeholders to identify AI opportunities
• Define AI/ML solution architecture guiding teams in model selection, deployment, and optimization
• Work with cloud engineering, data science, and software teams to implement AI-driven automation and insights
• Oversee the end-to-end lifecycle of AI models from training and deployment to monitoring and maintenance
• Develop AI architectural principles, best practices, and reusable frameworks
• Mentor AI engineers, data scientists, and architects to ensure high-quality AI implementation
• Ensure AI models comply with data security, privacy, and regulatory policies
• Collaborate with IT teams to integrate AI solutions into the enterprise data ecosystem

Requirements

• 3+ years of experience in AI, ML, and data science with hands-on AI solution architecture
• ~3+ years of experience in a leadership role guiding AI strategy and implementation
• ~ Experience with ServiceNow AI integration, Microsoft Copilot, or AI-enhanced process automation (a plus)
• Bachelor's or Master's degree in Computer Science, AI, Machine Learning, Data Science, or a related field