Platform Owner and Developer

We are seeking a Platform Owner and Developer to lead the ServiceNow platform at our organization. This role requires a strong background in IT Service Management and experience with ServiceNow. ">

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• Own the analysis, planning, design, implementation, and maintenance of the ServiceNow platform.
• Translate business needs to tangible work deliverables within ServiceNow, including leading/configuring workflows, modules, integrations, and scripts.
• Act as the main liaison between BDO IT, ServiceNow, and the ITSM integrator to support management of work status, issue resolution, escalations, and quality of service.
• Stay up-to-date with technology and ITSM industry trends to assist IT management with ITSM decision-making.

The successful candidate will have 3+ years of demonstrated ServiceNow development and platform management experience, as well as experience with ITIL v3 and a solid understanding of networks and ITSM processes. ">Your Experience and Education">

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• You have a University Degree or College Diploma in Software Engineering, Computer Science, or Business Administration or equivalent work experience.
• You have a ServiceNow CSA/CIS certification, ITIL v3 Foundation Certification, and experience working with the ITIL framework.
• You have experience with ServiceNow, BMC, and similar ITSM tools.
• 3+ years of demonstrated ServiceNow development and platform management experience.
• 3+ years of advanced Java scripting and software development experience.
• Solid understanding of networks and knowledge of ITILv3-based ITSM processes (Incident, Problem, Change, Configuration, Asset Management, etc.).
• You have excellent analytical and time management skills with the ability to manage multiple assignments simultaneously with tight deadlines.