Assistant technique H/F MI-TEMPS

ServiceNow Platform Technical Specialist

The ServiceNow Platform Technical Specialist will support and lead implementations of ServiceNow Platform capabilities across multiple domains such as ITSM (IT Service Management), ITOM (IT Operations Management), CMDB (Configuration Management Database), CSM (Customer Service Management), SPM (Strategic Portfolio Management), SecOps (Security Operations) and more.

The role sits within the ServiceNow Platform Team and is tasked with driving Platform adoption through implementation of solutions leveraging the ServiceNow technology stack.

Key Responsibilities:

• Alignment of business problem statements with appropriate ServiceNow Platform solutions and/or capabilities.
• Support and/or lead requirements gathering workshops - working closely with IT and Business stakeholders.
• Operate as a SME of the ServiceNow Platform and a domain Product expert.
• Support feasibility analysis and recommend solutions based on deep understanding of Pros, Cons, Risks, and Trade offs using available technologies.
• Align solutions with Platform Architecture principles and technical guardrails to ensure solutions are sustainable, supportable, and upgradeable.
• Translate requirements and use cases into test conditions and expected results for products in the QA and UAT (User Acceptance Testing) cycles.
• Support configurations using low-code / no-code capabilities such as Flow Designer, UI Builder, Process Automation Designer, Catalog Builder, Creator Studio, App Engine, and more.
• Embrace emerging technologies such as Gen AI / Agentic AI on the ServiceNow Platform.
• Builds exceptional working relationships with business partners and internal stakeholders including BMO technology and BMO business units to deliver desired outcomes.
• Identify and define detailed product requirements and use cases using various techniques, depending on the types of requirements being documented (eg. user stories, requirements documents, use case diagrams, swim lane diagrams, data flow diagrams, etc).
• Support bi-annual ServiceNow Platform Upgrades.
• Understanding of enterprise ServiceNow & IT infrastructure operational environment and industry best practice.
• Plans and conducts third-party software analysis / integrations as needed for inclusion in the project solution.
• Identifies, analyzes, and interprets trends or patterns in complex data sets.
• Identifies opportunities to strengthen Platform operations & process maturity, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across BMO.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

Requirements:

• Between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• ~2-3 years in a ServiceNow Process Analyst or Technical Analyst
• ~ Additional ServiceNow certifications / credentials is a plus - ie: Demonstrated experience in implementing ServiceNow solutions in large organizations.
• ~ Demonstrates applied knowledge of one or more ServiceNow domains such as ITSM, ITOM, SecOps, CSM, ITAM etc
• ~ Understands complete Software Development Life Cycle (SDLC) and can apply the applicable portions of the 'Feasibility,' 'Requirements,