Servicenow BSA

• *Job Description:**

A Business System Analyst is required to enhance or establish a professional network with managers and senior managers, as well as business users globally.

The role involves coordinating communication between various departments to ensure awareness and approval for releases, enhancements, defects, and any other changes that impact In Service Now.

• *Key Responsibilities:**
• Expertise in Service Now Integrations such as bonding and Autocue, with experience working with APIs and data mapping rules.
• To ensure consistency with the ITSM strategy, SDLC process, and coordination with all other IT processes.
• Assist and manage communications with the team (Offshore and Onsite), stakeholders, and business and IT management.
• Implement and facilitate change management within assigned projects.
• *Key Deliverables:**
• To define IT Services and develop processes to manage, protect, and measure the ServiceNow Service Unit Testing business solutions based on business requirements.
• To involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups.
• To participate in technical workshops with clients/multiple cross vendors/stakeholders to finalize design solutions.
• *Additional Responsibilities:**
• To support the release manager for the execution of the master implementation plan per standard implementation methodologies.
• To provide cost-effective and timely onboarding for Clients/users to our ITSM systems.
• To plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments.