Technical Platform Specialist

Job Description

The ServiceNow Platform Technical Specialist will support and lead implementations of ServiceNow Platform capabilities across multiple domains. This includes ITSM, ITOM, CMDB, CSM, SPM, SecOps, and more.

The role sits within the ServiceNow Platform Team and is tasked with driving Platform adoption through implementation of solutions leveraging the ServiceNow technology stack.

Key Responsibilities:

• Alignment of business problem statements with appropriate ServiceNow Platform solutions and/or capabilities.
• Support and/or lead requirements gathering workshops - working closely with IT and Business stakeholders.
• Operate as a SME of the ServiceNow Platform and a domain Product expert.
• Support feasibility analysis and recommend solutions based on deep understanding of Pros, Cons, Risks, and Trade offs using available technologies.
• Align solutions with Platform Architecture principles and technical guardrails to ensure solutions are sustainable, supportable, and upgradeable.
• Translate requirements and use cases into test conditions and expected results for products in the QA and UAT cycles.
• Support configurations using low-code / no-code capabilities such as Flow Designer, UI Builder, Process Automation Designer, Catalog Builder, Creator Studio, App Engine, and more.