Business Analyst, Servicenow

Job Details

Description

• *Overview**

At Brookfield Renewable, we attract and retain high-performing individuals who are interested in making an impact and being part of a fast-paced and collaborative environment. Join our team to contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero economy.

• *Responsibilities**

• Analyzes user requirements to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap

• Responsible for the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current

• Is responsible for the creation and documentation of development, unit test cases and build plans

• Creating and configuring Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting

• Creating and configuring Notifications, UI Pages, UI Macros, Formatters, etc. in ServiceNow

• Collaborate with vendors to assure designed solution architecture quality and functional requirements

• Interface with the customer representatives to collect and document current client processes

• Creates and maintains technical documentation for the description of processes

• Defines functional and non-functional requirement specifications using adopted best practices (uses cases)

• Creating ServiceNow reports and dashboards

• Develops/implements new configurations for ServiceNow

• Implements new ServiceNow modules based on the needs

• Performs system and integration testing

• Supports all future releases and provides updates to the software as required based on feedback from users

• Maintains an understanding of ServiceNow modules and software licensing functionality

• *Requirements**:

• 2+ years ServiceNow working experience with exposure to development, design and implementation

• Knowledge of ITIL/ITSM processes

• ITIL Foundations Certification considered an asset

• Must be engaged and able to see projects through from start to finish with little guidance

• Must possess business Analyst skills and experience working directly with stakeholders, customers, and clients.

• Understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow, exposure to Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, Outage Module and Service Portal modules is considered and asset

• Ability to work in challenging and ambiguous environments

• Ability to communicate effectively and regularly to team members

• Ability to work across functional areas to drive continuous improvement

• The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial

• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

• Strong customer service skills and focus required

• *What We Offer**

• Competitive salary, bonus, benefits from day 1, paid time off, Defined Contribution Pension Plan

• Opportunity for growth and development

• Exposure to different businesses, geographies, and teams

• A collaborative, open, dynamic and fast paced environment

• Free onsite gym

Brookfield Renewable has a strong culture that focuses on collaboration and values in-office interactions. We believe that it is beneficial for employees to be in the office to ensure that we provide the appropriate training and coaching, facilitate real-time learning through direct interactions with colleagues and senior leaders via our open concept environment, and accelerate the integration of new employees into our teams. As we transition back to the office, we are currently offering a hybrid work environment with a minimum of 3 days in office, and we will reassess the approach on a as needed basis.