ServiceNow Lead Developer

About the Role:

We are seeking a highly skilled Technical Solutions Expert to join our team and lead the implementation, administration, and support of our ServiceNow platform.

As a Technical Solutions Expert, you will be responsible for providing tier-2 support of application incidents, analyzing complex systems and workflows, and identifying opportunities for functional and stability improvement on the ServiceNow platform.

You will work closely with cross-functional teams to design, implement, and deploy new features and enhancements, as well as provide training and documentation to junior staff members.

The ideal candidate will have 8-10 years of experience in a healthcare or technology-related work environment, with a strong understanding of ServiceNow modules, ITSM, ITBM/SPM, and one of HRSD, SLO, FSM.

Additionally, you should have excellent written, oral, instructional, presentation, and interpersonal skills, with the ability to communicate technical concepts in business terms.

Responsibilities:

• Provide tier-2 support of application incidents reported through the help desk
• Analyze complex systems and workflows to identify opportunities for improvement
• Design, implement, and deploy new features and enhancements
• Work with cross-functional teams to coordinate application support
• Train and document procedures for junior staff members

Requirements:

• Bachelor's degree in a related field
• 8-10 years of experience in a healthcare or technology-related work environment
• Strong understanding of ServiceNow modules, ITSM, ITBM/SPM, and one of HRSD, SLO, FSM
• Excellent written, oral, instructional, presentation, and interpersonal skills