ServiceNow HRSD Professional

Are you looking for a challenging role that combines technical expertise with business acumen? Do you want to make a real difference in the lives of millions of people?

As a ServiceNow HRSD Technical Specialist, you will play a key role in the implementation, configuration, maintenance, and optimization of the ServiceNow HRSD solution. This requires a blend of technical expertise, analytical skills, and a strong understanding of HR processes.

The successful candidate will partner with HR stakeholders, IT teams, and vendors to analyze business requirements, design solutions, and ensure the effective delivery of HR services through the ServiceNow platform.

Key Responsibilities:

• System Administration and Configuration : Perform day-to-day administration, configuration, and maintenance of the ServiceNow HRSD platform.
• Requirements Analysis : Collaborate with HR stakeholders to gather, analyze, and document business requirements for new implementations, enhancements, and system modifications.
• Solution Design : Design and configure ServiceNow HRSD solutions to automate HR processes, improve service delivery, and enhance the user experience.
• Development and Implementation : Develop and implement ServiceNow HRSD workflows, forms, business rules, notifications, and integrations.
• Testing and Deployment : Conduct thorough testing of ServiceNow HRSD configurations and customizations, and manage the deployment of changes to production environments.
• Data Management : Ensure data integrity and accuracy within the ServiceNow HRSD system, and develop reports and dashboards to provide insights into HR service delivery metrics.
• Problem Solving : Troubleshoot and resolve complex technical and functional issues related to the ServiceNow HRSD platform.
• Documentation and Training : Create and maintain technical documentation, user guides, and training materials for the ServiceNow HRSD system.
• Project Management : Manage ServiceNow HRSD projects of significant impact, spanning multiple organizations.
• Collaboration : Nurture positive working relationships within the team and adapt to shifting priorities.

Requirements:

• University Degree (advanced degree a plus) in a relevant field such as Computer Science, Information Systems, or a related discipline.
• Minimum of 8+ years (6+ years with advanced degree) of experience as a ServiceNow System Administrator, with a focus on HRSD implementation and support.
• Wide-ranging experience with a deep understanding of ServiceNow HRSD modules.
• Strong analytical and problem-solving skills, with a track record for planning, doing, and auditing work.
• Highly detailed-driven with emphasis on accuracy.
• The ability to work independently and take ownership.
• Strong consultation skills and the ability to seek out information and provide quality advice.
• Excellent written and oral communication skills.
• Experience with ServiceNow integrations and web service technologies.
• Experience with HR business processes and best practices.