ITSM Module Specialist - ServiceNow

Job Description: "> ">

• We are seeking a skilled ServiceNow Developer to support digital transformation initiatives for a leader in the retail and cosmetics sector. "> ">

Key Responsibilities: "> ">

• ServiceNow Platform Expertise "> ">
• Deep understanding of ServiceNow architecture, including tables, workflows, scripts, ACLs, etc. ">
• Proficiency with core ITSM modules: Incident, Problem, Change, Request, CMDB. ">
• Develop custom applications using ServiceNow App Engine and integrate third-party systems using REST/SOAP APIs. "> ">
• Scripting & Development "> ">
• Strong JavaScript skills for server and client-side scripting. ">
• Familiarity with Glide APIs, including GlideRecord, GlideSystem, GlideAjax, etc. ">
• Development of Business Rules, Script Includes, UI Policies, Client Scripts, and Workflow Scripts. ">
• Service Portal customization using AngularJS, HTML, and CSS. ">
• Integration with third-party systems using REST/SOAP APIs. "> ">
• Configuration & Administration "> ">
• Configuration of Flow Designer, Workflows, and Automation Rules. ">
• Customization of Forms, Fields, UI Actions, and Access Control Rules (ACLs). ">
• Management of Service Catalog and Request workflows. "> ">
• ITSM & ITIL Knowledge "> ">
• Familiarity with ITIL best practices. ">
• Experience in Incident, Problem, Change, and Asset Management workflows. ">
• SLA configurations and notifications. "> ">
• Integration & Automation "> ">
• Use of Integration Hub for low-code/no-code solutions. ">
• Orchestration for task automation. ">
• MID Server setup and management for on-premise integrations. "> ">
• Performance & Troubleshooting "> ">
• Use of Script Debugger and System Logs for diagnostics. ">
• Script optimization for performance tuning. ">
• Ongoing monitoring of Instance Health. "> ">
• Security & Compliance "> ">
• Implementation of Role-Based Access Control (RBAC). ">
• Ensuring data protection and encryption standards. ">
• Adherence to governance and compliance frameworks. "> ">
• Reporting & Analytics "> ">
• Creation of reports, dashboards, and performance analytics. ">
• Experience with CMDB reporting and SLA tracking. "> ">

Requirements: "> ">

• Strong understanding of ServiceNow architecture, workflows, and ACLs. ">
• Proficiency in JavaScript, the primary scripting language for ServiceNow. "> ">

About this role: ">

This is a remote contract-based role requiring hands-on experience across various areas of the ServiceNow platform.