ServiceNow Developer – Retail & Cosmetics - SNDEV 25-22212

Job Title: ServiceNow Developer – Retail & Cosmetics

Location: Remote Contract Duration: 6 Months

We are seeking a skilled ServiceNow Developer to support digital transformation initiatives for a leader in the retail and cosmetics sector. This remote, contract-based role requires hands-on experience across various areas of the ServiceNow platform, including ITSM modules, scripting, integrations, and performance optimization.

• ServiceNow Platform Expertise
• Deep understanding of ServiceNow architecture (tables, workflows, scripts, ACLs, etc.)
• Proficiency with core ITSM modules: Incident, Problem, Change, Request, CMDB
• Experience developing custom applications using ServiceNow App Engine
• Scripting & Development
• Strong JavaScript skills for server and client-side scripting
• Familiarity with Glide APIs (GlideRecord, GlideSystem, GlideAjax, etc.)
• Development of Business Rules, Script Includes, UI Policies, Client Scripts, and Workflow Scripts
• Service Portal customization using AngularJS, HTML, and CSS
• Integration with third-party systems using REST/SOAP APIs
• Configuration & Administration
• Configuration of Flow Designer, Workflows, and Automation Rules
• Customization of Forms, Fields, UI Actions, and Access Control Rules (ACLs)
• Management of Service Catalog and Request workflows
• ITSM & ITIL Knowledge
• Familiarity with ITIL best practices
• Experience in Incident, Problem, Change, and Asset Management workflows
• SLA configurations and notifications
• Integration & Automation
• Use of Integration Hub for low-code/no-code solutions
• Orchestration for task automation
• MID Server setup and management for on-premise integrations
• Performance & Troubleshooting
• Use of Script Debugger and System Logs for diagnostics
• Script optimization for performance tuning
• Ongoing monitoring of Instance Health
• Security & Compliance
• Implementation of Role-Based Access Control (RBAC)
• Ensuring data protection and encryption standards
• Adherence to governance and compliance frameworks
• Reporting & Analytics
• Creation of reports, dashboards, and performance analytics
• Experience with CMDB reporting and SLA tracking

Required Skills:

• Strong understanding of ServiceNow architecture, workflows, and ACLs
• Proficiency in JavaScript, the primary scripting language for ServiceNow