Multiyear ServiceNow Development

Job Summary:

This position involves configuring enterprise software, providing technical assistance, conducting system testing, creating functional specification documents, developing end-user procedures, offering end-user support, and reengineering business processes. Key Responsibilities:

• Configuring enterprise software
• Providing technical assistance
• Conducting system testing
• Creating functional specification documents
• Developing end-user procedures
• Offering end-user support
• Reengineering business processes Required Expertise:
• ServiceNow configuration/development/end-user support
• Syclo Work Manager
• Mobility Platform (SMP 3.0 SP07)
• AgileAssets Sign Management
• AgileAssets Pavement Management
• SAP Plant Maintenance (PM)
• SAP Linear Asset Management (LAM)
• OnBase DMS from Hyland Software (11.0.1.560 SP1)
• OnBase Archivelink for SAP
• OnBase Document Management
• Experience with ServiceNow (ticket status changes, work notes maintenance, task generation, etc.)
• OnBase experience (form design, workflow configuration)
• Test planning, script maintenance, and test result tracking using Azure DevOps
• Document creation in UPerform Preferred Certifications:
• ServiceNow certification
• Agile Development Methodology
• Scrum Master certification
• ITIL v3/v4 certification
• ITIL Foundation Certification in IT Service Management Work Environment:
• Standard work hours: 7am - 5pm EST
• Remote work only until further notice; on-premise requirements negotiable after June 30, 2021