ServiceNow Platform Specialist

About the Role: ">

We are seeking a skilled ServiceNow Platform Administrator and Developer to join our team. This role will be responsible for designing, implementing, and maintaining complex workflows within the ServiceNow platform. ">

Main Responsibilities: ">

• Configuration and Customization: Set up and configure ServiceNow applications and modules according to business requirements.">
• User and Role Management: Manage user accounts, roles, and permissions to ensure appropriate access levels.">
• Incident, Problem, and Change Management: Resolve incidents, investigate problems, and manage changes to the platform.">
• System Maintenance and Upgrades: Perform regular maintenance tasks, plan and implement upgrades to new ServiceNow releases.">
• Integration Management: Configure and maintain integrations with other systems and third-party applications.">
• Data Management: Ensure data integrity, manage data imports, exports, and transformations.">
• Security and Compliance: Implement and enforce security policies to protect sensitive data and ensure compliance with regulations.">

About You: ">

To be successful in this role, you should have: ">

• Post-Secondary Education in Computer Science;">
• At least 3+ years of experience in developing custom applications within ServiceNow;">
• Significant experience in Systems Integration and Application Development;">
• Proficiency in JavaScript development, experience with Service Catalog and Service Portals, building API integrations, and case exchanges.">
• A strong understanding of day-to-day platform operations, ServiceNow's data model, and workflow engine.">
• Familiarity with ITIL principles and best practices for IT service management.">
• Certifications such as ServiceNow Certified Application Developer (CSA) and ITIL would be an asset.">
• Excellent analytical data-driven thinking skills, strong interpersonal and communication skills.">