ServiceNow ITAM Expert

Key Responsibilities

The successful candidate will be responsible for:

• Developing and implementing process workflows, user stories, and acceptance criteria.
• Collaborating with internal customers and stakeholders to understand their requirements and design solutions.
• Providing training and support to end-users.
• Developing and maintaining system lifecycle documentation.
• Ensuring compliance with industry standards and best practices.

Qualifications:

• 4+ years of experience with IT Service Management solutions in an enterprise environment, preferably ServiceNow.
• 3 years of experience in business processes and business analysis in a software application environment.
• 3 years of experience designing and developing process workflows, capturing and writing requirements, user stories, and acceptance criteria.
• 3 years of experience developing and maintaining system lifecycle documentation.
• Understanding of both functional and non-functional software testing.
• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM, and ITBM areas.
• Superior attention to detail with excellent written and verbal communication skills.
• Ability to understand complex business needs and adapt appropriately.
• Ability to learn and adapt to new solutions applicable to the ServiceNow platform.
• Excellent knowledge of best practices and understanding of industry trends.

Benefits:

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow