Staff Production Service Engineer

Company Overview

ServiceNow's journey began in 2004 in sunny San Diego, California, when visionary engineer Fred Luddy saw the potential to transform how we work. Today, ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Job Description

This role supports our US Public Sector customers and requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check, and taking a drug test. Only US citizens, US naturalized citizens, or US Permanent Residents holding a green card will be considered.

This is a flexible position based in our Orlando, Florida office, with a minimum of 2 days per week required in the office. The role also requires shifts that cover weekend days.

Job Responsibilities

• Investigate, support, and provide sustainable resolutions to issues within our cloud infrastructure and application stack.
• Use software development, systems engineering, and networking expertise to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the cloud infrastructure through improved system design.
• Maintain a culture of intolerance to manual activity, resulting in a highly automated environment delivering scalable solutions.

Requirements

• 6+ years of experience in enterprise technical systems support, operations, and development.
• Good knowledge of Linux systems.
• Coding skills in one or more languages: JavaScript, Python, Java, or Bash.
• Understanding of networking services and protocols: Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
• Working knowledge of one or more databases: Postgres, MySQL, Maria DB, or Oracle.
• Web application/API development and operations experience.
• Experience using Splunk for analysis and reporting.
• Strong troubleshooting, analysis, and problem-solving skills.
• Agile methodologies and software development lifecycle experience.
• Familiarity with Cloud Technologies: AWS, Azure, GCP, or OpenStack.
• Metric-driven mindset.
• Engage with customers and partners to drive resolutions and efficiency.