ServiceNow Business Systems Expert

Job Description

We are seeking an experienced ServiceNow Business Systems Expert to join our team. As a key member of our organization, you will play a crucial role in delivering end-to-end IT solutions to our enterprise partners across the United States and globally.

The successful candidate will have a strong understanding of IT service management solutions, preferably ServiceNow, and experience in business processes and business analysis in a software application environment. Responsibilities

• Customer Engagement: Participate as a domain expert in customer-facing meetings to discuss Service Management processes and features.
• Documentation: Document workflows, processes, and results of business analysis.
• Requirements Analysis: Develop a thorough understanding of customer requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to design optimal solutions.
• Application Design: Assist the project team in translating application functionality into application architecture and produce business functionality requirements.
• User Stories: Break down documented requirements into epics and decompose them into user stories and acceptance criteria.
• Testing: Assist and lead test plan development and execution, perform functional tests on each configured story.
• Quality Management: Assist in quality management reviews to ensure all business and design requirements are met.