ServiceNow Solution Architect

ServiceNow Solution Architect

vTech Solution is a rapidly growing company that values its employees and provides opportunities for growth and development. We are looking for a bright and dynamic ServiceNow Solution Architect to join our team. Job Summary

The successful candidate will be responsible for designing and delivering robust implementations tailored to our clients' needs utilizing ServiceNow products and programs. The ideal candidate will have strong relationships with Technical and business leaders, understanding the client's vision and how ServiceNow plays in their digital transformation journey. Primary Duties and Responsibilities

• Developing strong relationships with Technical and business leaders to understand the client's vision and how ServiceNow plays in their digital transformation journey.
• Creating strategic roadmaps for the ServiceNow platform, ensuring it aligns with business and IT goals.
• Design the overall architecture of the ServiceNow implementation, including integrations with other enterprise systems and data flow to ensure smooth and efficient operations.
• Provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
• Oversees the implementation of ServiceNow, ensuring best practices are followed and the platform is used to its full potential.
• Participate in agile ceremonies and provide insight and expertise in level of effort, timeline, and status updates.
• Lead design workshops and develop technical solutions to configure and customize ServiceNow.
• Provide technical expertise for issues related to development.
• Create and implement Business rules, client scripts, UI Policies, Access Control Lists (ACLs), Portal Pages, etc.
• Develop integration with other ServiceNow instances or 3rd party tools.
• Develop and maintain processes for user management, license compliance, audit requirements.
• Migrate update sets to different environments (dvlp to prod).
• Work with QA team to validate solutions and ensure quality product is delivered.
• Support client intake of new functionality and determining the appropriate solution whether ServiceNow or technologies in the client stack. Engagement
• Engage in reviewing RFPs, RFI and building technical response to client requirements and analyzing competitive advantage on service offering value proposition.
• Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
• Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems.
• Ensure ServiceNow integrates seamlessly with other enterprise tools and systems (e.g. Workday, Snowflake, Harness, Jira, etc) to enhance workflow automation and data consistency across the board.
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support.
• Advocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clients.
• Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes.
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points.
• Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates. Qualifications
• Bachelor's degree in computer science, Information Technology, or related field.
• 6-8 years of experience of multiple technologies preferred.
• Minimum 3 years of ServiceNow preferred.
• In depth technical knowledge and understanding of ServiceNow architecture and applications (ITSM, ITBM, ITOM, ITAM, CSM and key modules), Portal, and Integration Hub.
• Knowledge about workflows, reporting, and dashboards.
• Experience in ServiceNow administration and development.
• Experience in developing custom applications.
• Excellent experience in Java scripting, Angular, UI, SQL, HTML, JSON, REST, etc.
• Experience in ServiceNow Integration techniques, import sets, Transform maps, Orchestration, LDAP integration.
• Experience implementing ServiceNow upgrades and patches.
• Excellent collaboration, communication, analytical, and problem-solving skills.
• Experienced in working in an Agile environment and handling multiple priorities. Certifications
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation Certification
• ServiceNow Certified Application Developer (CAD) is advantageous. Benefits and Incentives:
• Medical, Life & Disability Insurance for full-time employees.
• Dental insurance.
• Vision insurance.
• 401k Retirement Plan: Offering pre-tax and post-tax ROTH contribution options with immediate vesting.
• 401(k) matching each pay period.
• Generous Time Off Programs: Including 10 paid holidays per year.
• Employee Assistance Program: Providing support for behavioral health, physical wellness, and financial advice.
• Employee Discounts & Perks.
• In-house Technical/Skills Training for career growth.