Senior ServiceNow Developer

Exciting opportunity to grow your career and contribute to our company's success!

We value our talented employees and strive to help them grow professionally before recruiting new talent. If you think this role is right for you, we encourage you to apply. About the Role

We are looking for a ServiceNow Developer within our Citi Technology Infrastructure (CTI) department to build and deploy service management capabilities on the ServiceNow Software as a Service (SaaS) platform.

The ideal candidate will be hands-on working with our Sr developers and Architects in delivering large-scale Incident, Problem, and Change management modules.

The ServiceNow Developer will be responsible for configuration, development, and building integrations with the ServiceNow SaaS platform. Responsibilities:

• Technical development of ServiceNow engineering that support our Incident, Problem, Change, Chat, Portal, and Security Incident Response (SIR) capabilities
• Subject matter expert on adopting and implementing solutions to improve the Service Management capabilities
• People Management skills paired with development skills
• Act as a lead and architect of a solution on the ServiceNow platform
• Partner with product owners, process owners, and other business leaders to build Service Management solutions
• Ensure the delivery of solutions are in-line with ServiceNow best practices, reducing as much customizations as possible
• Design, prototype, implement, test, and deploy solutions on the platform Qualifications:
• Hands-on experience with Service Now platform administration, configuration, and monitoring
• 6+ years of experience as a hands-on engineer and developer
• 4+ years managing ServiceNow or similar Service Management products
• Good understanding of the core platform components like business rules, client scripts, UI scripts, forms, and glide scripting
• Strong knowledge of JavaScript, XML, HTML, CSS, Bootstrap, and web service Integrations using REST or SOAP
• Experience with upgrades and clones
• Experience in ATF is a plus
• Experience in Reporting and Performance Analytics
• Service Now certifications are a plus
• Excellent organizational skills, time management skills, sharp analytical, and problem-solving skills
• Solid technical background with understanding and/or hands-on experience in software development
• BA/BS in Computer Science (In lieu of degree, 4+ years work experience) About Citigroup Inc.

Citigroup Inc. is an equal opportunity and affirmative action employer. We value diversity and inclusion in our workplace and welcome qualified applicants from diverse backgrounds.