ServiceNow Engineer

Job title-ServiceNow Engineer

location-100% of the time at the Client s site.Tallahassee, FL (required) only Local candidate

Estimated Duration: Work Setting: No telecommuting or remote work. This is a non-negotiable requirement from the client

Required: Availability to work 100% of the time at the Client s site in Tallahassee, FL (required); Experience with configuring, designing, and developing in the ServiceNow Platform (3+ years); Experience with data extractions and conversions; Experience with State and Federal laws applicable to the implementation of an information technology solution; Experience in development with JavaScript, HTML, XML, Json, and SQL; Experience integrating with Microsoft; Experience integrating with a third-party system; Experience using Discovery to populate the CMDB and implementing Service Mapping for business service visualization; Experience with CSM; Project Management experience; Experience with State procurement and contract monitoring requirements; Experience with industry and State information technology requirements; Experience with State procurement and contract monitoring requirements; ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD).

Preferred: Experience with configuring, designing, and developing in the ServiceNow Platform (5+ years); Experience in Performance Tuning; Experience in Data Security; Experience with configuring custom email templates; Experience with implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanisms; ServiceNow certifications: Certified Implementation Specialist IT Service Management (CIS-ITSM), Certified Implementation Specialist Customer Service Management (CIS-CSM).

Responsibilities: Configuring, integrating and implementing ServiceNow activities Developing ServiceNow workflows and flows Implementing and configuring the Service Level Management platform from ServiceNow Configuring dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent Performing ServiceNow CSM upgrades, including module configuration, integration testing, and customizations Participating in defect management and triage functions, working cross-functionally to resolve issues Maintaining detailed documentation of application design and code generation techniques