ServiceNow ITSM Lead

This is a unique opportunity to join our team as a ServiceNow ITSM Lead. In this role, you will be responsible for leading the analysis and translation of business information and technical requirements into solutions that align with ServiceNow out-of-the-box capabilities. About the Position

You will work closely with key stakeholders to validate and set the ServiceNow implementation approach for the program. You will also lead coordination with internal stakeholders and provide guidance and recommendations on essential enterprise governance requirements. Key Duties

• Lead delivery of program's mission goals through ServiceNow as the primary resource advising the program's enterprise-wide, prescribed ServiceNow implementation
• Collaborate with key stakeholders to identify and address current ITSM-related challenges
• Mentor and coach ServiceNow developers to grow and develop their skills Requirements
• 10+ years of experience required, with a focus on ITAM/ITSM, IT Operations, and Infrastructure
• Strong understanding of Software Development Life Cycle utilizing agile principles and communication and facilitation skills
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, Visio, and Project)