ServiceNow Professionals - Developers , Technical Leads & Business Analysts)

Company: Synez Technologies Pvt. Ltd.

Location: Hybrid

Experience Required: 4 to 10+ Years

Employment Type: Full-time

Department: ServiceNow Practice / ITSM

About Us:

Synez Technologies is a fast-growing IT solutions company delivering innovative digital transformation through cutting-edge enterprise platforms. We are expanding our ServiceNow practice and looking for skilled professionals across multiple roles to support our growing customer base in the IT Service Management (ITSM) domain.

Open Roles:

We are hiring for the following ServiceNow roles within the ITSM domain (Incident, Change, Problem, Request, CMDB, etc.):

ServiceNow Developer (4–5 Years)

Responsibilities:

• Develop, configure, and customize ServiceNow ITSM modules.
• Build workflows, business rules, and integrations using ServiceNow Studio.
• Work on scripting (JavaScript, Glide), APIs, UI actions, client/server-side logic.
• Implement best practices for development and ensure code reusability.
• Collaborate with BA and QA teams for requirement analysis and testing.

Must-Have Skills:

• Strong experience in ITSM modules like Incident, Problem, Change, Request, CMDB.
• Proficiency in JavaScript, Glide scripting, and ServiceNow Studio.
• Experience with REST/SOAP integrations.
• Familiarity with ITIL processes.

ServiceNow Technical Lead (9–10+ Years)

Responsibilities:

• Lead end-to-end ServiceNow ITSM project delivery.
• Architect scalable and performance-optimized ServiceNow solutions.
• Guide development team and ensure adherence to ServiceNow best practices.
• Manage stakeholder expectations and act as technical SME.
• Provide effort estimation, technical design, and code reviews.

Must-Have Skills:

• Extensive experience in ServiceNow platform and ITSM implementation.
• Strong leadership, mentoring, and solution architecture skills.
• Experience in integrations (REST/SOAP), scripting, and CMDB configuration.
• ServiceNow certifications (Developer, Implementation Specialist) preferred.

ServiceNow Business Analyst (7+ Years)

Responsibilities:

• Gather and analyze requirements for ITSM processes from stakeholders.
• Translate business needs into technical specifications and user stories.
• Facilitate client workshops, solution demos, and UAT sessions.
• Create functional documentation, process flow diagrams, and reporting dashboards.
• Act as liaison between business teams and ServiceNow developers.

Must-Have Skills:

• Strong understanding of ITIL processes and ServiceNow modules.
• Proven experience in business analysis and ITSM consulting.
• Excellent communication, stakeholder management, and documentation skills.
• Experience with Agile methodologies and tools like JIRA, Confluence.

Why Join Synez Technologies?

• Opportunity to work with a growing ServiceNow practice.
• Exposure to enterprise-grade ITSM implementations.
• Collaborative work culture with continuous learning and certification support.
• Flexible work environment and competitive compensation.

To Apply:

Please send your resume to HR@syneztech.com with the subject line: Application for ServiceNow – Role.