ServiceNow Application Development & platform support

Tasks

Job Description:

• 4-8 years of relevant experience in ServiceNow.
• Design, configure and customize ServiceNow platform for Mercedes Benz in one or more of the following modules:
• ITSM / ITOM, Service Request Management, Integrations, Custom reporting, Customer Service Management, Service Portal.
• Experience in working in an agile environment following agile practices.
• Contribute in all phases of the development lifecycle.
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Have good knowledge about integrations to external tools.
• Solve complex business problems by engineering existing, and new algorithms.
• Experience developing custom applications within the ServiceNow platform.
• Experience in configuration of ITOM, ITBM modules , service requests portals, service catalogs etc.
• Experience in ServiceNow customizations including Server and Client Scripts, UI Action,workflow administration, data import etc.
• Hands on experience on web based languages (AngularJS 1.xx ,JavaScript, CSS, Jelly, XML, HTML and Glide).
• Experience integrating ServiceNow with other platforms (though APIs like SOAP / REST and other related applications.
• Experience in set up of ServiceNow integration (LDAP/SSO Email etc ).
• Experience in gathering requirements and implementing them.
• Experience in writing test cases, automated tests in ServiceNow.
• Modify, Add, Change Forms, Fields, UI Actions
• Administrative aspects of ServiceNow would be an added advantage.

Responsibilities include:

• Enhance and support the ServiceNow platform
• Integrate ServiceNow with other corporate applications via web services, mid server, email etc
• Prepare test cases, automate them and execution of test cases
• Translate design comps and other specifications into working code
• Build responsive web applications
• Develop middleware API calls for mobile/web applications
• Server side scripting in Apache/Jelly/ServiceNow proprietary

Qualifications

B Tech/BE

Experience in ServiceNow Application Development & platform support