ServiceNow Administration

Role: Senior ServiceNow Admin

Multiple Location ( TX, NJ, IL, NY , VA & GA)

Work type Contract to Hire(6 12 months)

Only W2

Job Description:

• Good understanding for ServiceNow workflow and functionalities
• Attending Daily scrum meeting and provide status updates
• Checking ServiceNow system diagnostic data
• Daily check on Transaction logs with Response time, Error Logs and Verifying Auto Refresh Time of users
• Update and notify on Dormant users and weekly ITIL removal for inactive users
• User /Group Access provisioning and administration
• CatLog Form creation and enhancement
• Creating and customizing UI policies, actions, scripts, ACLs, Business Rule and Client script
• Smoke Testing post Upgrades, patching and network maintenance
• Creation of Reports and Dashboards based on business requirement
• Creation of Workflows/Flow Designer
• Analysis of reported issues and fixes
• Deployment of Update Sets
• Day to Day Support and maintenance of the ServiceNow Platform.
• Creation and administration of Notifications, Template creation
• Ability to manage multiple requests, assess priorities and achieve solutions under given deadline
• Requirement gathering and providing solutions based on best practices to business user
• Knowledge base document preparation and sign-off with customer.