ServiceNow Administrator/Developer

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PROLIM () is currently seeking ServiceNow Administrator for one of our top clients

Location: Plano, TX

Remote/Hybrid/Onsite: Onsite

Qualified candidates can directly send your updated resume and contact info via email:

Job Title: ServiceNow Administrator

Job Summary

We are seeking an experienced ServiceNow Administrator to join the team in Plano, TX. This role will focus on platform maintenance, issue resolution, performance monitoring, and release/change support for a large-scale ServiceNow implementation. The ideal candidate will be highly skilled in ServiceNow operations, scripting, and cross-team collaboration.

Key Responsibilities

Troubleshoot, identify, and resolve ServiceNow platform-related issues in a timely manner

Investigate recurring issues, perform root cause analysis, and work with development teams to implement long-term fixes

Monitor system performance and maintain overall platform stability

Support ServiceNow change management and release best practices

Maintain foundational data including Users, Configuration Items (CIs), Locations, etc

Document standard operating procedures and create internal knowledge articles

Assist in periodic system audits and compliance checks

Contribute to the design and enforcement of governance and administration standards

Essential Skills And Qualifications

5+ years of hands-on technical experience with ServiceNow

7+ years of experience in IT systems or technology administration

Ability to manage and support large ServiceNow implementations

Working knowledge of multiple ServiceNow modules and applications

Proficiency in ServiceNow scripting including JavaScript and GlideScript

Strong troubleshooting and problem-resolution skills

Experience with foundational data maintenance

Clear understanding of change and release management policies and ITIL practices

Strong written and verbal communication skills with ability to write SOPs and knowledge base articles

Skill Matrix Experience Required

ServiceNow Scripting

ServiceNow Configuration

Integrations

Application Development Lifecycle

Troubleshooting and Debugging

Knowledge Article Creation

Foundational Data Management

Change and Release Management

Communication Skills

Skill Matrix Desirable Skills

Desktop Support

IT Support

Site Support

End User Computing Engineer