ServiceNow Systems Administrator

Job Description: We are seeking a Senior ServiceNow Systems Administrator to join our team. This role plays a critical part in ensuring the efficient support, enhancement, and integration of our enterprise platform.

Responsibilities:

• Design and build integrations with various systems using Integration Hub.
• Develop code for enhancements adhering to ServiceNow best practices.
• Maintain the platform's security and compliance with corporate policy and ISO 27001/2 requirements.
• Install and update ServiceNow patches regularly.
• Learn and address corporate ITSM processes.
• Manage user access and groups on the platform.
• Mentor technical resources within the team.
• Monitor MID Servers for uptime and configuration accuracy.
• Plan and upgrade ServiceNow twice annually.
• Support the platform as the most senior technical lead.
• Utilize Agile Development for code development.
• Collaborate with stakeholders and the Service Management Systems team.

Qualifications:

• Bachelor's degree or equivalent experience.
• Full understanding of ServiceNow coding, workflows, and best practices.
• Knowledge of ITIL and ITSM is preferred.
• Experience in ITOM modules and ServiceNow CMDB is highly desired.
• Minimum 10 years of experience in ITSM, IT Operations, and ServiceNow platform.
• Previous experience supporting CMDB and CSDM.
• Current ServiceNow System Admin Basic Certification required.
• ServiceNow System Administration Advanced Certification is a plus.