ServiceNow Technical Lead Position

Key Responsibilities The Senior ServiceNow Systems Administrator will be responsible for:

• Designing and implementing integrations between ServiceNow and other systems.
• Developing and maintaining code in accordance with ServiceNow best practices.
• Ensuring compliance with corporate security policies and industry standards (ISO 27001/2).
• Installing and updating ServiceNow patches as required.
• Collaborating with the ITSM team to implement effective change management processes.
• Mentoring junior team members and providing guidance on technical issues.
• Monitoring the performance of MID Servers and resolving any issues that arise.
• Planning and executing regular upgrades of the ServiceNow platform.
• Providing expert-level support for the ServiceNow platform and its associated tools.
• Utilizing the Agile Development methodology for software development.

Requirements

• Bachelor's degree or equivalent experience.
• Full understanding of ServiceNow best practices in coding, workflows, etc.
• Knowledge of ITIL and ITSM is preferred.
• Minimum of 10 years of experience in ITSM, ITOM modules.
• Minimum of 10 years of experience in IT Operations working with a variety of IT teams.
• Minimum of 10 years of experience in ServiceNow.
• Previous experience supporting CMDB and CSDM.
• Must have a current and active ServiceNow System Admin Basic Certification.
• ServiceNow System Administration Advanced Certification is a plus.
• ServiceNow HAM Pro & SAM Pro preferred.