Application Development and Integration Expert

Role Overview

We are seeking a Technical Service Management Consultant to join our team. As a ServiceNow Developer and Integrator, you will be responsible for developing, configuring, and customizing ServiceNow applications and services.

You will work closely with stakeholders to gather requirements and translate them into technical specifications, and collaborate across one or more applications on the ServiceNow platform.

This role requires a proactive individual who is eager to tackle challenges and contribute to innovative solutions for our organization's IT department.

About Us

Our organization has been helping organizations change the world through technology since 1989. We've grown every year since, and today we're proud to be a global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on our concierge approach to help them solve what's next.

Responsibilities

• Develop, configure, and customize ServiceNow applications and services, with a strong focus on Flow Designer.
• Implement ServiceNow platform capabilities, including ITAM, ITSM, and ITOM modules, involving form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Design and implement integration solutions to connect ServiceNow with external systems and applications.
• Utilize ITIL v4 principles to enhance service management processes and workflows.
• Build and maintain service catalog items, ensuring efficient and user-friendly service delivery.
• Engage with stakeholders to gather requirements and translate them into technical specifications.
• Work collaboratively across one or more applications on the ServiceNow platform, including Employee Center.
• Serve as both a system administrator and developer, managing platform operations while driving development initiatives.
• Stay current with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
• Maintain ServiceNow certifications, including Certified System Administrator (CSA) and Certified Application Developer (CAD).
• Assist teams in managing project timelines and customer expectations.
• Complete all work within agreed timescales and KPIs.