ServiceNow Developer Required

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ServiceNow Developer Role Overview:

We are seeking a proficient ServiceNow Developer to join our security team. The ideal candidate will have hands-on experience in developing ServiceNow forms, reviewing and optimizing existing forms, and implementing improvements. You will be responsible for leveraging API calls to integrate with various systems, with a strong emphasis on directory services such as Active Directory (AD), Azure, Okta, and others.

The role involves developing front and back-end components connected to a blended technology stack, with a focus on interconnecting these ServiceNow functions into security systems. Experience with IGA tools such as SailPoint and Okta is preferred but not required.

Main Responsibilities:

• Develop, review, and improve ServiceNow forms and workflows.
• Integrate ServiceNow with directory services (e.g., Active Directory, Azure, Okta) and other third-party systems using REST APIs.
• Develop front and back-end components connected to a blended technology stack and focus on integrating ServiceNow functions into security systems.
• Collaborate with the security team to develop and enhance the security catalog, addressing backlog items.
• Assist in ticket trending and reporting, ensuring accurate and useful data presentation.
• Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides.
• Ensure compliance with security policies and best practices in ServiceNow development and data handling.
• Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations.
• Create and manage workflows and automated processes using Flow Designer, Workflow Editor, and Business Rules.
• Build and customize UI components (UI policies, UI actions, client scripts, etc.).
• Provide ongoing support and maintenance for existing ServiceNow implementations, including upgrades.

Required Skills and Qualifications:

• Proficiency in ServiceNow ITSM, CMDB, Custom Application, Reporting, and Integrations.
• Strong experience with directory services (e.g., Active Directory, Azure, Okta) and integrating them into ServiceNow.
• Expertise in integrating with third-party systems using REST APIs.
• Must have the ability to work independently and as part of a team.
• Strong technical knowledge in root cause analysis and troubleshooting.
• Experience with security catalog development and automation workflows.
• Experience developing front and back-end components in a blended technology stack.
• Ability to develop and maintain technical documentation, including design documents, architecture diagrams, and user guides.
• ServiceNow certifications (CSA, CAD, Implementation Specialist) preferred.
• Knowledge of IGA tools like SailPoint and Okta is a plus but not required.
• Ensure compliance with security policies and best practices in ServiceNow development and data handling.

Qualifications:

• Bachelor's degree required in Computer Engineering or related field.
• Master's degree preferred in Computer Science or related field.
• Three (3) years or more Transportation Management and/or Distribution Management Technology preferred.
• Seven (7) years or more Software Development required.

Salary:

This role offers a competitive salary range of $80,000 - $100,000 per year.

Benefits:

Our comprehensive benefits package includes medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is an equal opportunities employer and welcomes applications from all qualified candidates.

Security Notice:

Ryder will only communicate with applicants directly from a [ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app, or via an online questionnaire.

Please do not provide any personal financial information during the application process.