ServiceNow Developer/Architect

ServiceNow Developer/Architect

• Provides overall leadership to bridge the gap between business requirements and technological capabilities, ensuring that ServiceNow solutions align with program objectives.
• Provide technical leadership to agile team ensuring scalability, flexibility, consistency, and security of the technical solution.
• Provide direction and oversight on all implementation phases ensuring alignment of business requirements to the technical solution.
• Customize system components workflows scripts interfaces and integrations.
• Identify and resolve technical issues educating and mentoring junior team members and Performs knowledge transfer to platform team for the custom solution.
• Facilitates workshops to ensure target solution aligns with ServiceNow processes features and business outcomes.
• Assists project team in translating application functionality into application architecture and production of business functionality requirements objectives.
• Assists in breaking down documented requirements into epics and decomposing them into user stories and acceptance criteria.
• Responsible for configuration and customization of the technical solution tasks and activities driven by prioritized agile/scrum stories defined for each sprint.
• Develops and configures various areas of the solution's technical architecture. This includes Service Portal/Employee Center Service Catalog Request Change Asset Management Configuration Management CMDB and integrations.
• Design develop and configure workflows forms scripts screen tailoring workflow administration report setup data imports custom scripting and third-party software integrations underlying logic leveraging ServiceNow development best practices and coding standards.
• Design technical solutions to address complex requirements evaluating alternate solutions identifying the best option and implementing the solution.