IT ServiceNow Developer

We are seeking a proficient ServiceNow Developer to join our security team. The ideal candidate will have hands-on experience in developing ServiceNow forms, reviewing and optimizing existing forms, and implementing improvements.

Job Description:

Developing, reviewing, and improving ServiceNow forms and workflows is key to this role. Integrating ServiceNow with directory services such as Active Directory, Azure, and Okta, using REST APIs, is also essential.

Responsibilities:

• Develop front and back-end components connected to a blended technology stack and focus on integrating ServiceNow functions into security systems.
• Collaborate with the security team to develop and enhance the security catalog, addressing backlog items.
• Assist in ticket trending and reporting, ensuring accurate and useful data presentation.
• Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides.
• Ensure compliance with security policies and best practices in ServiceNow development and data handling.
• Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations.
• Create and manage workflows and automated processes using Flow Designer, Workflow Editor, and Business Rules.
• Build and customize UI components (UI policies, UI actions, client scripts, etc.).
• Provide ongoing support and maintenance for existing ServiceNow implementations, including upgrades.

Requirements:

• Proficiency in ServiceNow ITSM, CMDB, Custom Application, Reporting, and Integrations.
• Strong experience with directory services (e.g., Active Directory, Azure, Okta) and integrating them into ServiceNow.
• Expertise in integrating with third-party systems using REST APIs.
• Must have the ability to work independently and as part of a team.
• Strong technical knowledge in root cause analysis and troubleshooting.
• Experience with security catalog development and automation workflows.
• Experience developing front and back-end components in a blended technology stack.
• Ability to develop and maintain technical documentation, including design documents, architecture diagrams, and user guides.
• ServiceNow certifications (CSA, CAD, Implementation Specialist) preferred.
• Knowledge of IGA tools like SailPoint and Okta is a plus but not required.