ServiceNow ITSM Expert

description2": ["Job Description: "]">

We are seeking a skilled ServiceNow Developer to join our security team. ">

The ideal candidate will have hands-on experience in developing ServiceNow forms, reviewing and optimizing existing forms, and implementing improvements. ">

This includes leveraging API calls to integrate with various systems, with a strong emphasis on directory services such as Active Directory (AD), Azure, Okta, and others. ">

The position also requires developing front and back-end components connected to a blended technology stack, with a focus on interconnecting these ServiceNow functions into security systems. ">

Key Responsibilities: "> ">

• Develop, review, and improve ServiceNow forms and workflows. ">">
• Integrate ServiceNow with directory services (e.g., Active Directory, Azure, Okta) and other third-party systems using REST APIs. ">">
• Develop front and back-end components connected to a blended technology stack and focus on integrating ServiceNow functions into security systems. ">">
• Collaborate with the security team to develop and enhance the security catalog, addressing backlog items. ">">
• Assist in ticket trending and reporting, ensuring accurate and useful data presentation. ">">
• Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides. ">">
• Ensure compliance with security policies and best practices in ServiceNow development and data handling. ">">
• Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations. ">">
• Create and manage workflows and automated processes using Flow Designer, Workflow Editor, and Business Rules. ">">
• Build and customize UI components (UI policies, UI actions, client scripts, etc.). ">">
• Provide ongoing support and maintenance for existing ServiceNow implementations, including upgrades. ">"]