ServiceNow Platform Administrator

Job Overview

We are seeking an experienced IT Service Management Administrator to join our team. The ideal candidate will have a strong background in ITIL and ServiceNow, with excellent communication and problem-solving skills. As a key member of our IT team, you will be responsible for the administration of our ServiceNow platform, ensuring smooth operation and optimal performance.

Key Responsibilities

• Configure and customize ServiceNow modules, workflows, and integrations to meet business requirements.
• Maintain and administer the ServiceNow platform, including incident, problem, and change management, and the service catalog.
• Assist with system upgrades, enhancements, and patches, ensuring minimal disruption to users.
• Develop and maintain scripts and automation workflows for administrative tasks.
• Monitor platform performance and implement performance tuning measures.
• Plan and execute platform releases and updates with minimal disruption.
• Collaborate with vendors and external partners to resolve issues and implement enhancements.

IT Service Management

• Provide senior-level support for incident and problem resolution by conducting root cause analysis for recurring incidents and collaborating with other IT teams to implement preventative measures.
• Coordinate change requests, adhering to change management processes.
• May answer Service Desk requests should an event occur that overruns ServiceDesk capability.