Senior Technical ServiceNow Expert

Job Title: Technical ServiceNow Expert

About the Role: The ideal candidate will have extensive experience in designing and implementing ServiceNow solutions, with a strong focus on incident, problem, and change management. They should be well-versed in creating and customizing reports and dashboards within ServiceNow, as well as integrating it with other systems and applications.

Key Responsibilities:

• Design and implement ServiceNow solutions for incident, problem, and change management
• Develop and maintain Service Catalogs
• Create and customize reports and dashboards within ServiceNow
• Integrate ServiceNow with other systems and applications

Requirements:

• A minimum of five years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
• A minimum of five years of proven experience as a ServiceNow architect, administrator, or similar role.
• A minimum of two years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
• A minimum of two years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
• Familiarity with integrating ServiceNow with other systems and applications.
• Ability to create and customize reports and dashboards within ServiceNow.
• Strong understanding of IT Service Management (ITSM) processes and implementing CMDB.

Preferred Skills:

• A minimum of eight years of experience architecting the ServiceNow platform.
• A minimum of five years of experience with ServiceNow development, including creating custom applications and modules.
• A minimum of five years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.
• Experience with planning and executing ServiceNow platform upgrades and migrations.
• Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS.
• ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.
• ServiceNow Certified System Administrator (CSA) certification.
• ITIL (Information Technology Infrastructure Library) certification.