ServiceNow Certified System Administrator

We are seeking a skilled and detail-oriented CMDB Engineer to join our IT team. This role will be responsible for developing, managing, and optimizing our ServiceNow Configuration Management Database (CMDB), supporting Discovery, service graph connectors, third-party data integrations, and IRE configuration. This role is critical to ensuring visibility, accuracy, and reliability of Configuration Items (CIs) throughout their lifecycle using the ServiceNow platform.

Responsibilities include:

• Manage and enhance the ServiceNow CMDB, ensuring accuracy, completeness, and alignment with ITIL standards.
• Configure and extend ServiceNow Patterns to improve data ingestion and normalization.
• Deep knowledge of how to troubleshoot ServiceNow Discovery-related issues.
• Maintain and enhance the ServiceNow CMDB following the Common Service Data Model (CSDM) framework.
• Collaborate with infrastructure, network, and application teams to ensure proper CI identification and relationships.
• Manage integration with other technologies (e.g., SCCM, vCenter, SolarWinds, etc.) feeding the CMDB.
• Create and maintain CMDB documentation, architecture diagrams, and training materials.
• Manage and maintain the Identification and Reconciliation Engine (IRE) rules.
• Monitor and improve the CMDB Health Dashboard, ensuring ongoing health and governance of the "3 C's” – Completeness, Correctness, and Compliance.
• Audit and validate CI data regularly to ensure appropriate CI class assignments, relationships, and attributes.
• Oversee and optimize MID server health and ensure discovery schedules are accurate and up to date by liaising with the Network team.
• Support audits, compliance, and risk initiatives by ensuring the integrity and traceability of CMDB data.

Requirements include:

• 7+ years of experience in an enterprise IT organization
• Minimum of 3–5 years of hands-on experience with ServiceNow CMDB and Discovery
• ServiceNow Certified System Administrator (CSA) certification is required to be eligible for this role.
• Strong knowledge and practical experience with ServiceNow CSDM framework and the IRE configuration.
• Experience with CI data normalization, reconciliation, and health reporting
• Experience with third-party integrations like AWS, SCCM and JAMF
• Proficiency in CMDB data modeling, CI class categorization, and relationship mapping.
• Strong analytical and troubleshooting skills to manage data quality and Discovery issues.
• Experience configuring and maintaining MID Servers and Discovery Schedules.
• Bachelor's degree or equivalent experience.

Preferred:

• Other ServiceNow certifications such as Certified Implementation Specialist – CMDB, Discovery Fundamentals, is a plus.