Streamline and Optimize with Our ServiceNow Expert

Responsibilities:

• Design and implement user-centric workflows on the ServiceNow platform.
• Leverage process engineering expertise to streamline and optimize workflows.
• Collaborate with business stakeholders to identify and develop low-code opportunities.
• Work closely with cross-functional teams to deliver high-quality solutions.
• Maintain and improve existing ServiceNow solutions.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 8+ years of experience in related field or equivalent combination of education and experience.
• 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
• 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives.
• Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base, and access management.
• Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
• UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
• Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
• Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
• Experience delivering solutions utilizing Agile methodologies.
• Certified System Administrator Required
• IT Service Management Preferred
• Certified Application Developer Preferred