Senior ServiceNow Developer

We are seeking a highly skilled Senior ServiceNow Engineer to join our team. This is a remote position that offers a unique opportunity to work on cutting-edge IT projects. Responsibilities:

• Design, implement, and maintain ServiceNow core configurations, workflows, and integrations.
• Provide technical leadership and governance for ServiceNow platform adoption and best practices.
• Participate in the full Software Development Life Cycle (SDLC), including requirements gathering, analysis, design, development, testing, training, and operational support using agile methodologies.
• Work with ServiceNow process owners and stakeholders to translate business requirements into functional solutions.
• Develop and enhance IT service request processes and workflows.
• Configure and customize ServiceNow modules, including ITSM, ITOM, ITAM, and others.
• Develop and maintain ServiceNow reports, dashboards, and performance analytics for IT management teams.
• Integrate ServiceNow with third-party applications, including Office 365, Cisco Call Center (CTI), Microsoft Teams, Splunk, APMS
• Implement and manage the Automated Testing Framework (ATF) to enhance platform reliability.
• Support the migration of AO Service Portal to the Employee Service Center (ESC).
• Provide troubleshooting and Tier-3 level support for platform-related issues.
• Maintain ServiceNow security configurations, user roles, and access controls.
• Automate maintenance of the service catalog and CMDB updates using ServiceNow Discovery.
• Ensure compliance with ITIL best practices and ServiceNow governance frameworks.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field and 10+ years (or commensurate experience)
• Strong understanding of ServiceNow architecture, platform administration, and workflow automation.
• Experience with ITSM, ITOM, and CMDB configuration and administration.
• Proficiency in JavaScript, ServiceNow Glide API, and Flow Designer.
• Experience with ServiceNow integrations using REST API, SOAP, and MID Server.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to diagnose and resolve complex ServiceNow-related issues.
• Clearance Required: Must be able to obtain and maintain a Public Trust

About the Role:

• This position requires a strong background in ServiceNow administration, configuration, and customization.
• The ideal candidate will have extensive experience working with ServiceNow, including designing and implementing custom solutions.
• They will be responsible for providing technical leadership and governance for ServiceNow platform adoption and best practices.
• Strong communication and presentation skills are also required.
• The selected candidate will be expected to work collaboratively as part of a team.

What We Offer:

• A dynamic and challenging work environment.
• Ongoing training and professional development opportunities.
• Competitive salary and benefits package.
• Opportunities for career growth and advancement.