Senior ServiceNow Developer and Architect

Job Summary:

• The Senior ServiceNow Developer will contribute to a team of specialists providing development support to customers related to the workflows they are automating in their ServiceNow environments.

The role focuses on implementing, configuring, and managing the customers' ServiceNow platform primarily within the IT & Software Asset Management (ITAM) Team. About the Role

This position involves implementing ServiceNow platform capabilities specifically the ITAM, ITSM, and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.

The ideal candidate will work with customers to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.

The Senior ServiceNow Developer will identify potential 'problem' areas within customer ServiceNow environments and provide advice on problem resolution.

Staying up-to-date with industry trends and new ServiceNow offerings is crucial to enhance the usability of the ServiceNow Platform.

The successful candidate will complete all work within agreed timescales and KPIs.

They will also assist SHI teams in managing project timelines and customer expectations. About Us

We help organizations change the world through technology since 1989.

We offer a range of benefits to our employees, including diversity and inclusion initiatives, continuous professional growth opportunities, health, wellness, and financial benefits, and world-class facilities and technology. Responsibilities

Detailed knowledge of ITIL methodologies, JavaScript, and web software design principles is essential for this role.

A working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog) is also required.

The successful candidate should have detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0).

A strong entrepreneurial spirit, client-oriented professional services mindset, ability to manage several projects simultaneously, good research skills, and analytical skills are necessary for success in this role.

Good written and verbal communication skills, excellent organization and time management skills, and the ability to think outside the box are also essential.

Proven experience in ITAM in a similar or same field, ability to create high-quality documentation with precision, and ability to work with deadlines are highly valued. Preferred Skills/Qualifications

ServiceNow Implementation Specialist in three or more applications is preferred.

Additional experience within the IT or Software Asset Management field is also beneficial.

A second language (preferably French or Spanish) will be an advantage. Certifications Required

The ideal candidate will hold the following accreditations:

• ServiceNow System Administrator.
• ServiceNow Fundamentals.
• ServiceNow Implementation Methodology Fundamentals.
• ServiceNow Platform Implementation.
• ITAM all modules.
• ITSM all modules through to ITSM Professional.
• CMDB and Vendor Portfolio Management.
• ITOM module, focusing on Discovery and cloud management. Unique Requirements

This role may require infrequent travel both nationally and internationally (max 10%).