ServiceNow Platform Developer

Job Overview:

We are seeking a skilled ServiceNow Developer to join our dynamic team. The ideal candidate will possess a robust understanding of the ServiceNow platform, with comprehensive experience in system administration, development, and implementation of ITSM, ITAM, and ITOM modules.

This role requires a proactive individual eager to tackle challenges and contribute to innovative solutions for SHI's IT department. About the Role:

• Develop, configure, and customize ServiceNow applications and services, with a strong focus on Flow Designer.
• Implement ServiceNow platform capabilities, including ITAM, ITSM, and ITOM modules, involving form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Design and implement integration solutions to connect ServiceNow with external systems and applications.
• Utilize ITIL v4 principles to enhance service management processes and workflows.
• Build and maintain service catalog items, ensuring efficient and user-friendly service delivery.
• Engage with stakeholders to gather requirements and translate them into technical specifications. Responsibilities:
• Serve as both a system administrator and developer, managing platform operations while driving development initiatives.
• Stay current with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
• Maintain ServiceNow certifications, including Certified System Administrator (CSA) and Certified Application Developer (CAD). Qualifications:
• Bachelor's Degree or equivalent experience.
• Minimum 3 years of experience in configuring and customizing ServiceNow projects.
• Proven experience with ServiceNow Flow Designer for creating and managing workflows.
• Familiarity with the ITIL v4 framework and its application in service management.