ServiceNow Developer - IT Operations Management Specialist

We are seeking a skilled professional to implement IT Operations Management solutions using the ServiceNow platform. Key Responsibilities:

• Collaborate with IT Program Manager, IT Infrastructure team, and stakeholders to gather and refine requirements on CMDB, Discovery, and Service Mapping.
• Design and implement the Core suite of ITOM, Service Portal, Catalog, ITSM, ITOM, SPM, and App Engine applications - Discovery and Service Mapping.
• Integrate ServiceNow with enterprise applications, Monitoring, SIEM systems, other ServiceNow instances, and Microsoft Copilot.
• Customize Service Portal for enhanced end-user experience and incorporate Copilot capabilities to streamline and automate routine processes.
• Mentor other developers and peer review code to ensure team development follows ServiceNow and Copilot best practices.
• Conduct periodic technical and functional assessments of solutions, implementing Copilot-enabled enhancements where applicable.
• Provide technical documentation for all implemented solutions, including Copilot integrations. Required Skills and Qualifications:
• Bachelor's degree in computer science or a related field, or 9+ years of relevant experience.
• Minimum of 5 years' experience in implementing solutions on the ServiceNow platform.
• Extensive process knowledge and working experience as a lead implementer for ITOM, Service Portal, Catalog, ITSM, ITOM, SPM, and App Engine solutions.
• Experience integrating with enterprise and third-party applications through OOTB and custom APIs.
• Strong communication skills, with the ability to explain Copilot-enhanced solutions to technical and non-technical audiences.