ServiceNow Platform Expert

ServiceNow Developer - Key Responsibilities:

The ideal candidate will have expertise in designing, developing, and administering solutions on the ServiceNow platform. This includes participating in customer-facing meetings, documenting workflows and processes, and developing a thorough understanding of customer requirements.

Key Skills and Qualifications:

• 4+ years of experience with IT Service Management solutions in an enterprise environment, preferably ServiceNow.
• 3 years of experience in business processes and business analysis in a software application environment.
• 3 years of experience designing and developing process workflows, capturing and writing requirements, user stories, and acceptance criteria.
• 3 years of experience developing and maintaining system lifecycle documentation.
• Understanding of both functional and non-functional software testing.
• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM, and ITBM areas.
• Superior attention to detail with excellent written and verbal communication skills.
• Ability to understand complex business needs and adapt appropriately.
• Ability to learn and adapt to new solutions applicable to the ServiceNow platform.
• Excellent knowledge of best practices and understanding of industry trends.

Additional Requirements:

The successful candidate will also possess a strong understanding of organizational change management and ability to communicate effectively with stakeholders and developers.