ServiceNow Administrator

OVERVIEW

Caelum Research Corporation (Caelum) is seeking an experienced ServiceNow Administrator to ensure the reliability, security, and seamless integration of our ServiceNow platform in support of the Army War College at Carlisle Barracks, PA. You will be responsible for maintaining mission-critical services at peak performance while enforcing strict compliance and driving continuous improvement.

KEY RESPONSIBILITIES

· Security & Compliance

o Enforce DoD RMF and NIST 800-53 controls within ServiceNow

o Manage RBAC, CMDB hardening, audit logging, and evidence packaging

· Integration Management

o Configure and maintain Azure AD SSO/SCIM (SAML/OAuth)

o Deploy and troubleshoot MID Servers in AWS GovCloud

o Oversee JDBC connectivity to SQL Server (AWS RDS)

o Develop and manage Blackboard LMS data exchanges (REST/SOAP)

· Platform Administration

o Apply ServiceNow upgrades, patches, and hotfixes

o Design workflows, Service Catalog items, and Business Rules

o Monitor instance health, performance metrics, and incident response

o Maintain run books, technical documentation, and release processes

· Stakeholder Collaboration

o Liaise with security, network, DBA, and instructional-tech teams

o Provide Tier 3 support and mentorship to Tier 1/2 staff

o Maintain a change-control calendar and brief leadership on status

REQUIRED QUALIFICATIONS

· 3+ years of ServiceNow administration in enterprise or DoD environments

· ServiceNow Certified System Administrator (CSA)

· CompTIA Security+ certification

· Deep knowledge of DoD RMF, STIGs, and NIST 800-53

· Hands-on Azure AD (SAML/SCIM) integration experience

· Proven MID Server deployment in AWS GovCloud

· Strong SQL Server (connection strings, performance tuning)

· Blackboard LMS integrations via REST or SOAP APIs

· Active DoD Secret clearance (or ability to obtain/maintain)

PREFERRED SKILS

· JavaScript (Glide), PowerShell, or Python scripting

· Experience with ServiceNow Discovery, Orchestration, SecOps, or Event Management

· ITIL v4 Foundation

Job Type: Full-time

Benefits:

• Employee assistance program
• Flexible spending account
• Life insurance
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Yearly pay

Schedule:

• 8 hour shift

Security clearance:

• Secret (Required)

Ability to Commute:

• Carlisle, PA 17013 (Required)

Ability to Relocate:

• Carlisle, PA 17013: Relocate before starting work (Required)

Work Location: In person